Are you licensed and insured through the state of California?

Yes, we are licensed through the California Public Utilities Commission, and our TCP #23345 can be verified at any time at www.cpuc.ca.gov.  We also meet or exceed insurance requirements for all of our vehicles, with $5,000,000 in coverage

Is alcohol allowed in the vehicles?

Yes, you may drink alcohol or other beverages in the larger vehicles (not in the sedans), provided everyone is over 21.  Complimentary champagne is provided for charters and you are welcome to bring your own drinks.

Is smoking allowed in the vehicles?

No, smoking is not allowed in any of our vehicles.  Your driver will be happy to find a safe place to park so you can smoke outside the vehicle.

How far in advance do we need to book our reservation?

For airport transfers, we can usually accommodate within 24-hour notice, but if you can give a longer notice, it would be better.

For charters, our vehicles can book out several months in advance for weekends and special occasions, so the farther out you can book your reservation, you have a better chance of getting the vehicle you want.

Is a deposit required?

A non-refundable 1/3 deposit is required when booking a vehicle.  This allows us to hold the date for you and not book the vehicle for someone else.  If you pay by credit card, we will run the card for the deposit at the time of the booking.  The balance will be due and charged 24 hours before the time of the charter.

Why do we have to pay for time when we are not using the vehicle?

When you have reserved the vehicle for several hours, both the car and the driver cannot be used for any other customers.  Even if we drop you off and will be picking you up later, we will stay in the vicinity, so we can pick you up within minutes of when you are ready to leave.

Why can’t we rent the vehicle for only 1 hour?

Even though you would only be using the vehicle for 1 hour, it takes much longer than that to prepare the vehicle and stock the vehicle for your needs.  Our drivers have a checklist they must go through before every charter, and are responsible for cleaning the vehicle and getting it ready for the next customer.

Should we compare rates from different limousine companies?

We suggest you do compare our rates to other companies in the area, just make sure you are quoted for all charges you will incur.  Our rates include everything:  driver, fuel, taxes, airport fees, and gratuity.  Other companies may quote you a base price, then add all these other fees separately, adding up to much more than our quoted rates.

Do we need to tip the driver after our charter?

Our quoted rates include a gratuity for the driver.  If you were very satisfied with your experience, and received extraordinary service from your driver, an extra gratuity would be greatly appreciated.

Do we have to pay if our charter goes overtime because of something beyond our control? 

If your charter is delayed due to circumstances beyond everyone’s control, we will not charge for the extra time used.

Can we bring our own music or movies?

Yes, all our vehicles are equipped with CD Players, and the larger vehicles have DVD Players and iPod connections, which are controlled by the passengers.